PRICING POLICY
Pricing On Plenum Innerduct Website-Plenum Innerduct Cart- And Internet Divisions
All content and information at plenuminnerduct.com might be changed or updated without notice. plenuminnerduct.com has the right to make changes or improvements at any time without notice. Our shopping cart pricing is valid and up to date. Our general website pricing when indicated is to be used as a guideline-only- we suggest to call in at (866) 342-3721 and ask for one of our account executives to email you an up to date price list.
Except for our SHOPPING CART prices - ALL PRICES ON THE GENERAL WEBSITE ARE SUBJECT TO CHANGE AND CANNOT BE GUARANTEED. ALL PRICES ON OUR SHOPPING CART ARE VALID- AND UP TO DATE AND WE WILL HONOR ANY AND ALL CHANGES ON OUR SHOPPING CART.
ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. DUE TO THE ECONOMIC FORCES, COMMODITY PRICES, ETC. ALL SALE PRICES ARE NOT FINAL UNTIL FIRST APPROVED IN WRITING BY Plenum Innerduct , IT'S SUBSIDIARY DIVISIONS AND ITS SALES TEAMS.
Due to the size and complexity of our website(S) we cannot and will not guarantee any pricing on any page on either of our websites- unless we send you a written quotation via fax or email. This policy will be enforced and there are not exceptions. All our web sites are designed to assist you- our customer - to decide whether or not our products meet your individual needs or specifications.
We do our best to change- update and modify the pricing on our web site from CAT5-CAT6- fiber- coax- innerduct- etc.- that are made from our constantly changing commodity pricing including OIL- copper-silver- gold- platinum and other commodities that are used to make the raw materials. Plenum Innerduct is at the mercy of our manufacturers and the raw commodity pricing is changing almost daily and our staff simply cannot update prices fast enough. Please call us at (866) 342-3721 for the latest prices as price reductions can also occur from time to time.
Except for our SHOPPING CART prices - ALL PRICES ON THE GENERAL WEBSITE ARE SUBJECT TO CHANGE AND CANNOT BE GUARANTEED. ALL PRICES ON OUR SHOPPING CART ARE VALID- AND UP TO DATE AND WE WILL HONOR ANY AND ALL CHANGES ON OUR SHOPPING CART.
The content of plenuminnerduct.com is for general information purposes only and does not constitute advice. plenuminnerduct.com tries to provide content that is true and accurate as of the date of writing; however, we give no assurance or warranty regarding the accuracy, timeliness, or applicability of any of the contents. Visitors to plenuminnerduct.com should not act upon plenuminnerduct.com's content or information without first seeking appropriate professional advice.
plenuminnerduct.com is not intended to be a source for advice. Visitors to plenuminnerduct.com should always seek the advice of an appropriately qualified professional. plenuminnerduct.com assumes no responsibility for information contained on this Web site and disclaims all liability in respect of such information. In addition, none of plenuminnerduct.com's content will form any part of any contract between us or constitute any type of offer by plenuminnerduct.com Specific disclaimers may apply in addition to certain content or parts of the site.
plenuminnerduct.com accepts no responsibility for and excludes all liability in connection with browsing this Web site, use of information or downloading any materials from it, including but not limited to any liability for errors, inaccuracies, omissions, or misleading or defamatory statements. The information at this Web site might include opinions or views which, unless expressly stated otherwise, are not necessarily those of plenuminnerduct.com or any associated company or any person in relation to whom they would have any liability or responsibility.
All content and information at plenuminnerduct.com might be changed or updated without notice. plenuminnerduct.com might also make changes or improvements at any time without notice.
ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. DUE TO THE ECONOMIC FORCES, COMMODITY PRICES, ETC. ALL SALE PRICES ARE NOT FINAL UNTIL FIRST APPROVED IN WRITING BY Plenum Innerduct , IT'S SUBSIDIARY DIVISIONS AND ITS SALES TEAMS.
This Web site are provided “as is” and plenuminnerduct.com expressly disclaims any and all warranties, express or implied, to the extent permitted by law, including but not limited to warranties of satisfactory quality, merchantability, or fitness for a particular purpose, with respect to the service or any materials.
plenuminnerduct.com hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with regard to any information, content, or services provided at our Web site, including but not limited to direct, indirect, incidental, or consequential loss or damages, compensatory damages, loss of profits, or data, or otherwise.
Disclaimer of Endorsement
Reference within this site to any specific commercial or non-commercial product, process, or service by trade name, trademark, manufacturer or otherwise does not constitute or imply an endorsement, recommendation, or favoring by plenuminnerduct.com The views and opinions of the authors of content published at plenuminnerduct.com does not necessarily state or reflect the opinion of plenuminnerduct.com or its owners, and cannot be used for advertising or product endorsement purposes.
References to books, software, Web sites, or products as “Recommended by plenuminnerduct.com” are specific suggestions only and do not necessarily constitute or imply an endorsement.
Disclaimer for Links to External, Third Party Web Sites
Links to external, or third party Web sites, are provided solely for visitors' convenience. Links taken to other sites are done so at your own risk and plenuminnerduct.com accepts no liability for any linked sites or their content. When you access an external Web site, keep in mind that plenuminnerduct.com has no control over its content.
Any link from plenuminnerduct.com to an external Web site does not imply or mean that plenuminnerduct.com endorses or accepts any responsibility for the content or the use of such Web site. plenuminnerduct.com does not give any representation regarding the quality, safety, suitability, or reliability of any external Web sites or any of the content or materials contained in them. It is important for users to take necessary precautions, especially to ensure appropriate safety from viruses, worms, Trojan horses and other potentially destructive items.
When visiting external Web sites, users should review those Web sites' privacy policies and other terms of use to learn more about, what, why and how they collect and use any personally identifiable information.
Content and Links Disclaimer
plenuminnerduct.com seeks to ensure that all content and information published at this Web site is current and accurate. The information at plenuminnerduct.com does not in any way constitute legal or professional advice and plenuminnerduct.com cannot be held liable for actions arising from its use. In addition, plenuminnerduct.com cannot be held responsible for the contents of any externally linked pages.
Our Industry- Friendly 1 Year Return Policy
We at plenuminnerduct.com and our subsidiary companies and web sites promise to do our very best at bringing you the highest quality products in a timely and efficient manner. However, if for some reason you need to return your order, we will gladly issue you a refund, according to the following guidelines:
**All returns are subject to a minimum 15% restocking fee. Depending on some manufacturers- the restocking fee/return policy may be much higher. The original Serial number and certification labels (e.g. UL listing, capacity, brand name, UPC Code, etc.) must NOT be removed or altered, as this will void your plenuminnerduct.com Return Policy.
All returns MUST be processed within 90 calendar days of the invoice date, whether you’re requesting a refund or a replacement.
Any products marked “non-cancelable/non-returnable” are not eligible for return. This includes all specialty and custom fiber optic, copper and data cables, some switches that have to e per-configured, generators and their accessories and other electronics. If unsure- please contact us before placing your order.
All custom/made to order products are considered “non-cancelable/non-returnable” as well. Examples of these products are: custom-cut pieces of heat shrink, braided sleeving, or wire loom; made to order products like power data centers, power floor, and cable trays.
Manufacturer Restrictions
plenuminnerduct.com works with an array of manufacturers to bring you the best product selection on the market. Products that ship directly from their manufacturing facility are called drop ship items, which fall under this category. Some manufacturers have a standard 25% restocking fee that must be applied to all items returned within 30 calendar days; the only cases in which this policy would’t apply is if the product had been delivered defective, or a mistake was made on our part. All returns must be in original packaging and resalable condition in order to qualify for credit.
Furthermore, any pressurized items such as fire foam, pressurized cans must be in their original sealed containers.
Out-of-Stock/Backordered/Discontinued Items
If you wish to return an item that has been discontinued, you will be given the option of accepting a comparable replacement item, or receiving a refund at the current market value of the product, less the restocking fee. Any current marker value refund issued may not exceed the original invoice price. In the event that the item you ordered is either Out of Stock or Backordered a representative will contact you to request an alternative item.
Defective Product/Incorrect Product
Please call us for a RMA so we may arrange for a return for the defective/incorrect item and replace it at no cost to you. The item must include its original packaging, and be in as-new condition with the packing slip, all warranty cards, and accessories (if applicable). Please allow approximately 5 business days for your return to be processed once it has arrived at the warehouse.
Ordered the wrong size or color?
If you would like an exchange for an order you placed, please call us for a RMA number. If you request a replacement, we will ship it after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number. Then, place a new order. The new order will be shipped as soon as we have the product available and a credit will be applied approximately 7 days after we receive the product(s) you are returning in their original condition within 90 days. Damaged items will not be refunded if they are in non-resell able condition. We recommend you insure your package.
Shipping Charges
We know that we are not always perfect; at times we may send you an incorrect item or defective product – in this instance, and we will gladly facilitate the return and replacement of the product and cover any applicable shipping charges. Unfortunately, we are unable to issue shipping refunds on items returned under any other circumstances.
Products Sold by the Foot
Due to the nature of the materials, we cannot provide full refunds on braided sleeving, wire loom, and heat shrink tubing sold by the foot if they have been cut into sections of 20 feet or less; however, we will make exception and provide a full refund in the event that we make an error. If you return a section measuring less than 20 feet, a 50% restocking fee will apply, unless you request a replacement. If a replacement order is made, the restocking fee will be reduced to 25%. Returns on sections larger than 20 feet will be accepted.
How to Process a Return
- Check Your Package
All returns must be in their ORIGINAL PACKAGING, as well as in resalable condition. Any packaging materials, CDs, software, accessories, manuals, warranty cards and documentation originally sent must be included in the package. In the event that a package is returned and does not meet the guidelines we’ve listed above, plenuminnerduct.com reserves the right not to honor the return. - Contact us for a Return Merchandise Authorization
In order to process our customers’ returns as quickly and successfully as possible, we require ALL returns to be accompanied by an RMA [Return Merchandise Authorization] so please be sure to contacting us before returning any items. To obtain your RMA and any additional return info you may need, please call our friendly, ready-to-help support team toll-free at 1-866-342-3721 or email us at sales@plenuminnerduct.com. - Ship Your Return
Because we want your return experience to be as easy and hassle-free as possible, we strongly recommend that you fully insure your return shipment so that you’re well protected in the event that the package is lost or damaged in transit. UPS & FedEx provide traceable shipments, complete with a proof-of-delivery feature that guarantees that your package is delivered to the intended location. We urge you to use a carrier that has both tracking and proof-of-delivery capabilities and that you retain that tracking number. Please be advised that postage charges are non-refundable, and that plenuminnerduct.com is not responsible for any packages lost or damaged during transit. This includes packages sent via USPS to an international or overseas destination.
Disclaimer
plenuminnerduct.com, its manufacturers and distributors specifically disclaim any and all warranties that aren’t addressed in the Return Guidelines above, including (but not limited to) any warranty that deals with the salability of an item, or the suitability of a product for use in a particular environment, application, or situation. In the event of a manufacturing defect, the purchaser’s compensation will be limited to their choice of a purchase-price refund or equivalent product replacement. Upon placing an order, our customers willingly waive of any claims of property damage; personal injury; loss of use; lost time, wages, income, or profit; and other incidental or consequential damages against plenuminnerduct.com, Inc, their manufacturers and product vendors. Our manufacturers and distributors reserve the right to raise or lower their prices and change specifications without giving prior notice, or incurring obligation for these actions.
If you cannot find the proper response to your question, please feel free to email us at sales@plenuminnerduct.com or support@plenuminnerduct.com or call us toll free 24/7 at 1-866-342-3721 and we will answer your question as thoroughly and promptly as possible.